Overview
In short: this policy covers our B2B portal, RFQ tools, and sample requests.
MASK Associates (Pvt) Ltd. ("MASK Associates," "we," "us," or "our") operates this global B2B digital portal to share technical information about our natural fiber and industrial packaging products, facilitate custom Request for Quotes (RFQs), and enable prospective international buyers, agricultural suppliers, and enterprise partners to connect directly with our teams.
This Privacy Policy explains how we collect, use, store, and safeguard your personal and corporate information when you access or interact with our website, sample ordering tools, or digital RFQ configurator.
Information We Collect
In short: contact/RFQ/sample-shipping details, plus standard site analytics.
We collect information necessary to fulfill commercial B2B inquiries, sample dispatches, and export quote preparations.
| Source / Feature | Data Points Collected | Primary Purpose |
|---|---|---|
| General Contact Form | Full name, business email, department selection, phone/WhatsApp, subject, and message | Routing inquiries to the appropriate department manager (e.g., Export Sales, Logistics) |
| Interactive RFQ & Configurator Studio | Work email, corporate entity name, target destination port, product specifications (GSM, weave, dimensions), estimated order volume (FCL/LCL), and uploaded artwork/logo files | Calculating CBM, estimating freight packaging, and preparing formal pro-forma price quotations |
| Sample Swatch Kit Requests | Business recipient name, physical delivery address, corporate tax ID (where applicable), direct contact number, and fiber/fabric sample preferences | Shipping physical sample boxes via international express air courier (e.g., DHL/FedEx) |
| Automated Site Analytics | Anonymized IP addresses, approximate geographic location (city/country), browser type, OS, referring URL, and session clickstream data | Optimizing website performance, server response times, and regional buyer experience |
How We Use Your Information
In short: to route, quote, ship, and stay compliant — never to sell your data.
- Inquiry Routing & Communication — directing your inquiries to the appropriate department (Export Sales, Quality Assurance, Raw Jute Sourcing, Logistics, or HR)
- Quote & Sample Preparation — processing custom RFQ calculations, reviewing artwork specs for custom bag printing, and dispatching physical sample kits
- Logistics & Port Calculations — estimating container loads (20' FCL / 40' HC), ocean freight transit times, and destination port handling parameters
- Legal & Export Compliance — fulfilling statutory record-keeping, trade compliance, and export documentation requirements under international commercial law
- Platform Security & Optimization — monitoring digital infrastructure health, protecting against cyber threats, and streamlining navigation pathways
We do not sell, rent, or trade your personal or corporate data to third-party marketers.
Proprietary Artwork & Data Retention
In short: unused artwork is purged after 90 days; business records are kept as long as needed for compliance.
Corporate Branding & Mockups — Logo files, technical CAD drawings, and print designs uploaded via our RFQ tools are used solely for generating proof mockups and quote calculations. Unused artwork files for non-proceeding quotes are automatically purged from our temporary storage within 90 days.
Commercial Inquiry Records — General inquiries and RFQ records are retained in our secure CRM system for as long as necessary to fulfill ongoing business communications, maintain historical commercial quotes, and satisfy tax/export auditing mandates.
Data Security
In short: SSL/TLS encryption, secure cloud firewalls, and role-based internal access.
We enforce physical, technical, and organizational security protocols to protect submitted corporate data against unauthorized access, loss, or alteration. These measures include SSL/TLS encryption across all web forms, secure cloud firewalls, and restricted role-based internal access to enterprise communications.
International Data Transfers
In short: data is processed and stored in Bangladesh and our secure cloud infrastructure.
MASK Associates (Pvt) Ltd. is headquartered in Dhaka, Bangladesh. By utilizing this website, requesting quotes, or submitting inquiries, international buyers acknowledge that their information will be transferred to, processed, and stored on servers in Bangladesh and secure cloud locations operating in compliance with global data protection norms.
Your Rights & Choices (EU/UK & Global Buyers)
In short: access, correct, delete, or restrict — contact our Compliance Officer to act on any of these.
Depending on your jurisdiction (including rights under the EU/UK General Data Protection Regulation – GDPR), you may hold specific rights regarding your personal data:
- Access & Portability — request a copy of the personal information we hold about you
- Rectification — request corrections to incomplete or inaccurate data
- Erasure ("Right to be Forgotten") — request deletion of your contact records, provided they are not subject to mandatory export/financial record retention laws
- Restriction or Objection — object to or restrict processing of your contact details
To exercise any of these rights, please contact our Compliance Officer at info@maskassociates.com.
Changes to This Policy
In short: we'll update the date at the top whenever this policy changes.
We may revise this policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage checking back periodically, particularly before submitting a new RFQ or sample request.
Contact Us
In short: reach our Compliance Officer directly with any privacy questions.
Questions about this policy or how your information is handled can be sent to:
Email: info@maskassociates.com
Address: Apartment # E-1 (5th floor), House # 7, Road # 23A, Gulshan, Dhaka 1212, Bangladesh